Masa service is more than technical support. From the contact with our customers an effcient dialog starts.
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Whether you purchase a complete production line or a single component, it is the start of a long lasting relationship with Masa. Our service does not stop with the handover of the equipment to the customer – but lasts for the lifetime of the machine. |
Assembly and commissioning
After delivery, plants are installed and commissioned by our own qualifed and experienced engineers.
After sales service
With programmed visits by our experts, a preventative maintenance programme is agreed to maintain high productivity and minimise downtimes.
Training of operators
During the installation and commissioning of the equipment, the operators are given training and familiarisation with all the plant components and after the fnal test run, should be able to run the plant themselves at the agreed productivity.
Product advice
Masa's vast experience of manufacturing concrete elements ensures both visual and technical qualities of the fnished product.
Service hotline
Masa has a 24 hour Service hotline for the customer to assist in the diagnosis of any malfunctions or when problems in the production system occur.
Online Tele service
Today, technical support for the equipment is provided, in most instances online. Updates and programme modifcations can also be done via modem, without having Masa engineers on site.
Spare parts service
With our fexible system and worldwide spare parts locations, if necessary, we are able to supply quickly and cost effectively within 24 hours, unless the parts have to be manufactured specially.
